Holistic user
experience audit

We pinpoint less-than-perfect areas of your digital product, revealing which parts of a site or app are causing headaches for users and losing conversions. We use heuristic evaluation to analyze, and offer actionable recommendations for improvements.

Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
Usability Testing / Accessibility Compliance / Information Architecture / Interaction Design / Visual Design & Consistency
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
eCommerce / Fintess / Education / Finance /
Mobile Experience / Conversion Rate Optimization / Performance & Load Time / Onboarding & User Flows / Behavioral Analytics
Mobile Experience / Conversion Rate Optimization / Performance & Load Time / Onboarding & User Flows / Behavioral Analytics
Mobile Experience / Conversion Rate Optimization / Performance & Load Time / Onboarding & User Flows / Behavioral Analytics
Mobile Experience / Conversion Rate Optimization / Performance & Load Time / Onboarding & User Flows / Behavioral Analytics
Gaming / Entertainment / Sports / Booking /
Gaming / Entertainment / Sports / Booking /
Gaming / Entertainment / Sports / Booking /
Gaming / Entertainment / Sports / Booking /
CRM / Technology / Fintech / NFT / AI / Education
CRM / Technology / Fintech / NFT / AI / Education
CRM / Technology / Fintech / NFT / AI / Education
CRM / Technology / Fintech / NFT / AI / Education
Education / Fitness / AI / Marketing / HR /
Education / Fitness / AI / Marketing / HR /
Education / Fitness / AI / Marketing / HR /
Education / Fitness / AI / Marketing / HR /

Our approach

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Discovery

In this phase, we meet with key stakeholders to clarify business objectives, user goals, and existing pain points. This collaborative approach helps identify necessary improvements and ensures that the audit aligns with strategic outcomes. We meticulously examine user flows, interaction patterns, and interface elements to uncover usability issues, obstacles in user navigation, and inconsistencies in the design.

  • 01
    Stakeholder interviews
  • 02
    Improvement identification
  • 03
    Flow and interface analysis

Strategy

In our process, UX Audit is centered around two key phases. First, a Heuristic Evaluation is conducted, where established usability principles are applied to identify issues, obstacles, and inconsistencies within the product's interface. These findings inform the Recommendations Development phase, where actionable and prioritized improvements are formulated to enhance usability and better align the product with user needs.

  • 01
    Heuristic Evaluation
  • 02
    Recommendations development

Documentation handoff

A comprehensive evaluation document is created to capture all identified issues, ranging from minor UI inconsistencies to major UX challenges, providing a detailed overview of problem areas. This phase includes offering solutions categorized into immediate actions and long-term strategic design changes, with recommendations prioritized based on their impact and feasibility.

  • 01
    Recording findings
  • 02
    Recommending Solutions

How do you incorporate client feedback into your design process?

Incorporating client feedback is a vital part of our design process. We engage clients from the very beginning by involving them in research and brainstorming sessions to ensure their vision is captured. Throughout the project, we present prototypes and design iterations for review, encouraging open dialogue and constructive criticism. This collaboration allows us to make necessary adjustments and align our designs with the client’s expectations. By fostering a transparent and iterative feedback loop, we ensure that the final product not only meets but exceeds our clients goals.

What industries do you specialise in?

We specialize in creating customized designs for various industries, including fintech, where we prioritize secure and user-friendly interfaces for financial services. In project management, we design tools that boost productivity and facilitate team collaboration. Our work in drone technology focuses on intuitive controls and effective data visualization. In gaming, we develop engaging and immersive user experiences, while in the medical field, we emphasize accessibility and clarity for healthcare websites. Additionally, we design interactive e-learning platforms in the education sector that enhance learning outcomes.

How do you determine project pricing?

We work on an hourly rate. Project pricing for design projects is determined based on several key factors. We assess the scope of the project, including the complexity of the design, the number of screens or pages, and any additional services like user research or prototyping. The timeline and urgency also play a role, as tighter deadlines may require more resources. Additionally, we consider the level of customization needed, whether it's a completely new design or enhancements to an existing one. After evaluating these elements, we provide an estimation on how many hours we will need to finish the project.

What is the expected timeline for a typical project?

The timeline for a typical design project varies based on its complexity and scope. For smaller projects, such as designing a simple web site, single feature or a small app, the process can take 2 to 4 weeks. Larger projects, like a complete web platform design with all functionalities, typically require 5 to 10 weeks or more, depending on the number of pages, the level of customization, and the need for research. Throughout the project, we ensure to maintain clear communication and provide regular updates, so you're always aware of the progress.

What tools and technologies do you use?

In our design workflow, we use a combination of cutting-edge tools and technologies to ensure smooth collaboration and high-quality outcomes. Figma is our go-to for designing and prototyping. We also use Adobe Creative Suite for more detailed visual design and asset creation. For communication and project management, we rely on Slack, Asana and emails to keep conversations organized and quick. These tools enable us to work efficiently, whether remotely or in-house.